Terms of Use

These Terms of Use ("Terms") form a binding agreement between you ("you" or "User") and Multify Inc., a Delaware corporation ("Multify," "we," "us," or "our"), governing your access to and use of MULTIFY and any related websites, dashboards, APIs, agents, bots, and software (collectively, the "Service"). MULTIFY is a product of Multify Inc. By accessing or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

If you are entering into these Terms on behalf of a company, team, or other organization, you represent that you have the authority to bind that entity, and "you" includes that entity.

1. Acceptance of Terms

By creating an account, subscribing to a plan, generating an API key, deploying or controlling an agent, or otherwise accessing the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, including the binding arbitration agreement and class-action waiver in Section 26. If you do not agree, you may not use the Service.

2. Definitions

• Agent. An AI assistant instance ("OpenClaw") that you provision, configure, or control through MULTIFY, including any bot tokens, scripts, files, or workspaces associated with that instance.
• Connected Account. Any third-party account, service, or integration (including via Composio) that you authorize the Service or your Agent to access on your behalf.
• Content. Any text, code, files, prompts, instructions, audio, image, video, or other material that you, your team members, or your Agent submit to, generate within, or transmit through the Service.
• Output. Content produced by an Agent in response to a prompt or instruction.
• Team. A group of users that share a billing relationship and may share access to one or more Agents under MULTIFY team features.
• Team Owner / Team Member. The individual responsible for billing and administration of a Team (Owner) and any user invited to a Team (Member).
• Webhook. A user-configured callback URL that the Service or an Agent may POST data to in response to events.
• Third-Party Service. Any product, platform, model, infrastructure, or service operated by a party other than Multify that the Service relies on or that you connect to the Service.

3. Description of the Service

MULTIFY provides AI agents that are operated through Telegram, the MULTIFY dashboard at app.multify.co, and a programmatic Team API. Agents are configured to follow your instructions and may, depending on configuration and the integrations you authorize:

• Generate text, code, summaries, plans, and other written or media outputs;
• Execute code, shell commands, and CLI tools within a managed agent environment;
• Read, write, modify, and delete files within their workspaces;
• Operate a remote browser environment (including via VNC) to navigate websites and interact with web applications;
• Send messages on Telegram and, through Connected Accounts, send email or other communications on your behalf;
• Call third-party APIs, including Connected Accounts you authorize via Composio or similar integration brokers;
• POST data to Webhook URLs you configure;
• Be created, modified, paused, repaired, or destroyed programmatically through the Team API.

The Service is provided on a best-effort basis. Multify does not guarantee uninterrupted availability, error-free operation, or any particular response time. Features may be added, modified, or removed at any time.

4. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding contract. By using the Service, you represent and warrant that:

• You meet the age and capacity requirements above;
• You are not located in, ordinarily resident in, or a national of any country or region subject to comprehensive U.S. sanctions or embargoes;
• You are not listed on the U.S. Treasury Department's Specially Designated Nationals (SDN) list or any equivalent restricted-party list;
• Your use of the Service does not violate any law, regulation, or third-party agreement;
• You have not previously had an account terminated by Multify for cause.

5. Accounts and Authentication

You must register for an account and provide accurate, current, and complete information. You are responsible for all activity that occurs under your account, including activity by Agents, API keys, or team members associated with your account, regardless of whether the activity was authorized by you. You must:

• Maintain the confidentiality of your credentials, API keys, bot tokens, SSH keys, and any other authentication material;
• Promptly notify us at hello@superclaws.io if you suspect unauthorized access to your account, an Agent, or a Connected Account;
• Not share your account or credentials with anyone other than authorized users.

6. Team Accounts and Roles

MULTIFY supports team accounts with role-based access (such as Owner, Builder, and Member). If you are a Team Owner, you represent that you are authorized to bind the Team and any associated entity to these Terms. The Team Owner is responsible for:

• Selecting team members, assigning roles, and revoking access when appropriate;
• The actions and omissions of all Team Members, including their use of Agents, API keys, and Connected Accounts;
• Billing, subscription, and any fees incurred by the Team.

Each Team Member is also individually bound by these Terms.

7. Subscriptions, Trials, Billing, and Refunds

MULTIFY is offered under subscription plans described on our pricing page. Some plans include a free trial. By providing payment information, you authorize us (and our payment processor, Stripe) to charge the applicable fees, including any taxes, at the start of each billing period and at the end of any trial period unless you cancel beforehand. All fees are stated in U.S. dollars and are non-refundable except as required by law. You are responsible for any taxes other than taxes on Multify's net income.

If a payment fails, we may suspend or terminate access to paid features. We may change pricing or plan structure at any time; for existing paid subscribers, we will provide at least 30 days' prior notice of any price increase that applies to the next billing period.

8. Cancellation

You may cancel your subscription at any time through your account settings or by contacting hello@superclaws.io. Cancellation takes effect at the end of the then-current billing period. You will retain access to paid features through the end of that period. Cancellation during a free trial results in no charge.

9. API Access and Programmatic Use

If you use the Team API, you are responsible for:

• Securing your API keys and bearer tokens; treat them as production credentials;
• Any action taken using your API keys, including by automated systems and integrations you build;
• Complying with rate limits and any documented usage policies;
• Validating any Webhook URL you configure, including its authenticity, accessibility, and security posture. Multify is not responsible for losses arising from server-side request forgery (SSRF), data exposure, or other harms caused by Webhook URLs you supply.

You may not resell, sublicense, or provide the Team API to third parties as a standalone service without our prior written consent.

10. Connected Accounts and Third-Party Services

The Service interoperates with Third-Party Services that we use to provide the Service or that you choose to connect. These include, without limitation: OpenRouter (AI model routing) and the upstream model providers it routes to (including, depending on routing, Anthropic, OpenAI, xAI, Google, Mistral, Moonshot AI, and others); Telegram (messaging transport); Stripe (payment processing); Postmark (transactional email); Hetzner Cloud (agent server infrastructure); and Composio (Connected Account integrations).

By connecting a Third-Party Service or authorizing a Connected Account, you authorize Multify and your Agent to access, use, and exchange data with that service on your behalf. You are responsible for complying with each Third-Party Service's terms. Multify is not responsible for any Third-Party Service, including its availability, security, data handling, pricing, or any actions or omissions of its operators.

11. Agent Actions; User Responsibility for Output

Agents act based on the instructions you and your Team Members give them and the configurations you set. You are solely responsible for actions taken by your Agent, including:

• Messages, emails, posts, or other communications sent by the Agent;
• Code, shell commands, scripts, or programs the Agent executes, and the consequences thereof, including data loss, system damage, financial impact, or unintended downstream effects;
• Files the Agent creates, modifies, or deletes;
• Purchases, transactions, or commitments the Agent makes via Connected Accounts or web browsing;
• Content the Agent posts, publishes, or distributes;
• Any access to or use of third-party systems by the Agent.

You are responsible for monitoring your Agents and the actions they take. Multify does not pre-screen, moderate, or guarantee the appropriateness of Agent actions or Outputs. To the extent permitted by law, you accept all risks associated with autonomous and semi-autonomous Agent operation.

12. Acceptable Use

You agree that you will not, and will not allow any Team Member, Agent, or third party acting through your account to, use the Service to:

• Engage in or facilitate any unlawful activity, including fraud, money laundering, financial-market manipulation, sanctions violations, or violations of export-control laws;
• Harass, threaten, intimidate, stalk, dox, or otherwise harm any individual or group;
• Generate, distribute, or facilitate child sexual abuse material (CSAM) or any content that sexualizes minors;
• Create non-consensual intimate imagery, deepfakes, or impersonations of real individuals without lawful consent;
• Generate or distribute spam, robotexts, robocalls, phishing content, or other high-volume unsolicited messaging in violation of applicable law (including CAN-SPAM, TCPA, and equivalents);
• Engage in election interference, voter suppression, or coordinated inauthentic behavior;
• Develop, distribute, or deploy malware, exploits, ransomware, credential stealers, or instructions for attacks against systems you do not own or have authorization to test;
• Circumvent, disable, probe, or interfere with security, abuse-prevention, or content-safety measures of the Service or any Third-Party Service, or attempt to circumvent AI safety filters;
• Scrape, crawl, or extract data from the Service by automated means beyond what the Service expressly permits;
• Reverse engineer, decompile, or attempt to derive the source code or model weights of the Service except to the extent applicable law expressly permits;
• Use the Service to build a competing product or service, or to benchmark for that purpose;
• Resell, rent, lease, or sublicense the Service except as expressly permitted;
• Use the Service in safety-critical, life-critical, or high-risk environments, including aviation, medical devices, nuclear facilities, autonomous vehicle control, weapons systems, or critical infrastructure;
• Process protected health information subject to HIPAA, payment card data subject to PCI-DSS, government classified information, or other regulated data without a separate written agreement with Multify;
• Impersonate any person or entity, or misrepresent your affiliation;
• Violate any applicable law, regulation, or third-party right.

We may investigate suspected violations and take appropriate action, including suspending or terminating accounts, removing content, and cooperating with law enforcement.

13. AI Outputs Are Not Professional Advice

The Service uses large language models that can produce inaccurate, incomplete, biased, fabricated, or harmful Outputs. Outputs are not legal, medical, financial, tax, accounting, psychological, mental-health, safety-engineering, or other regulated professional advice. Outputs do not establish a professional relationship with Multify or any of its personnel. You must independently verify any Output before relying on it for any purpose, and you must not rely on the Service in life-or-death, emergency, or safety-critical situations. If you are experiencing a medical or mental-health emergency, contact emergency services immediately.

14. No Training on Customer Content

Multify does not use your prompts, Agent conversations, files, Outputs, or other Content to train or fine-tune Multify's own AI models. Where supported by our LLM and infrastructure providers, we contract for zero-data-retention and no-training terms with respect to your Content. We may use de-identified, aggregated metrics (such as counts and latency) to operate, secure, and improve the Service. See our Privacy Policy for details on data handling.

15. Intellectual Property

As between you and Multify, Multify retains all right, title, and interest in and to the Service, including the MULTIFY brand, software, dashboard, Team API, agent runtime, infrastructure, documentation, and any improvements or derivatives, except for rights expressly granted to you in these Terms.

You retain all rights you have in the Content you submit. You grant Multify a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, transmit, display, modify, and process your Content solely as necessary to (a) provide and improve the Service to you, (b) enforce these Terms, and (c) comply with law. This license terminates when you delete the Content, except as needed for backups, security, fraud-prevention, and legal-retention purposes.

Outputs are provided "as generated." Because AI systems are trained on large datasets, Outputs may resemble or coincide with existing third-party material. Multify makes no representation or warranty that Outputs are non-infringing, original, or fit for any particular purpose. You are solely responsible for reviewing Outputs and clearing rights before publishing, distributing, or relying on them.

16. Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant Multify an irrevocable, worldwide, royalty-free, perpetual license to use them for any purpose without obligation to you.

17. DMCA / Copyright Complaints

Multify respects intellectual property rights. If you believe Content on the Service infringes your copyright, please send a notice that complies with the Digital Millennium Copyright Act (17 U.S.C. § 512) to hello@superclaws.io with the subject line "DMCA Notice," including: (a) your physical or electronic signature; (b) identification of the copyrighted work; (c) identification of the allegedly infringing material and its location; (d) your contact information; (e) a statement of good-faith belief that the use is not authorized; and (f) a statement under penalty of perjury that the information is accurate and that you are authorized to act. We may remove or disable access to allegedly infringing content and may terminate the accounts of repeat infringers.

18. Confidentiality

If you receive non-public information from Multify designated as confidential or that a reasonable person would understand to be confidential (including the Service's non-public features, negotiated pricing, security measures, and roadmap information), you will use it only for purposes of using the Service and will protect it with at least the same care as your own confidential information of similar sensitivity (and in no event less than reasonable care). Multify will treat your non-public Content as confidential, subject to the licenses granted in these Terms and the Privacy Policy.

19. Indemnification

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless Multify, its affiliates, and their respective officers, directors, employees, contractors, and agents from and against any claim, demand, action, loss, liability, damage, cost, or expense (including reasonable attorneys' fees) arising out of or relating to:

• Your Content, prompts, instructions, or Outputs generated at your direction;
• Actions taken by your Agent, Team Members, or anyone using your account or API keys;
• Your use of any Connected Account or Third-Party Service;
• Your breach of these Terms or any law;
• Your infringement or alleged infringement of any third-party intellectual-property, privacy, publicity, or other right;
• Any Webhook URL you supply, including SSRF or data-exposure claims arising from it.

Multify will provide reasonable notice of any claim, and you will not settle any claim that imposes any obligation or admission on Multify without Multify's prior written consent. Multify may participate in the defense at its own expense.

20. Disclaimer of Warranties

THE SERVICE, INCLUDING ALL AGENTS, OUTPUTS, AND THIRD-PARTY SERVICES ACCESSED THROUGH IT, IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITH ALL FAULTS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, MULTIFY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, TITLE, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. MULTIFY DOES NOT WARRANT THAT THE SERVICE OR ANY OUTPUT WILL BE UNINTERRUPTED, ERROR-FREE, ACCURATE, COMPLETE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT IT WILL MEET YOUR REQUIREMENTS. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

21. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• IN NO EVENT WILL MULTIFY OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, USE, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• MULTIFY'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS ($100) OR (B) THE TOTAL FEES YOU PAID TO MULTIFY FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

These limitations apply regardless of the legal theory (contract, tort, strict liability, statute, or otherwise) and even if a remedy fails of its essential purpose. They do not limit liability that cannot be limited under applicable law.

22. Force Majeure

Multify will not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including AI provider outages, internet or network failures, denial-of-service attacks, hosting or cloud-infrastructure failures, government action, war, terrorism, civil disturbance, labor action, fire, flood, earthquake, pandemic, or epidemic.

23. Term, Termination, and Suspension

These Terms remain in effect while you use the Service. You may terminate at any time by closing your account. Multify may suspend or terminate your access at any time, with or without notice, for any reason, including: suspected violation of these Terms; risk to the Service, other users, or third parties; non-payment; legal demand; or business reasons. We may also suspend immediately to address security, abuse, or legal risk. Upon termination, your right to use the Service ends. We will provide a reasonable window (typically 30 days) to export your Content where feasible, after which we will delete or de-identify Content in accordance with our retention policy and applicable law. Sections that by their nature should survive (including Sections 14–22, 24–28, and 30–32) will survive termination.

24. Export Controls and Sanctions

The Service may be subject to U.S. export-control and sanctions laws. You represent that you are not located in, organized under the laws of, or ordinarily resident in any country or region subject to comprehensive U.S. embargo, and that you are not on any restricted-party list. You will not export, re-export, or transfer the Service in violation of applicable export-control or sanctions laws.

25. Governing Law and Venue

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. Subject to the binding arbitration agreement in Section 26, the state and federal courts located in Delaware will have exclusive jurisdiction over any dispute not subject to arbitration, and you consent to the personal jurisdiction of those courts.

26. Binding Arbitration; Class Action Waiver; Jury Trial Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND MULTIFY TO RESOLVE DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION AND LIMITS THE WAY YOU CAN SEEK RELIEF. IT ALSO WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.

26.1 Agreement to Arbitrate. You and Multify agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (a "Dispute") will be resolved by binding individual arbitration administered by JAMS for consumer claims under its Streamlined Arbitration Rules and Procedures, or by the American Arbitration Association under its Commercial Arbitration Rules for business claims. The arbitration will be governed by the Federal Arbitration Act. The seat of arbitration is Delaware; for individual consumer claims under $25,000, the arbitration may be conducted by telephone, videoconference, or on the basis of written submissions at Multify's option, and Multify will pay the arbitration fees beyond what you would pay to file in court.

26.2 Class Action Waiver. Disputes will be resolved on an individual basis only. You and Multify waive any right to bring or participate in any class, collective, consolidated, or representative action. The arbitrator may not consolidate claims or preside over any class or representative proceeding.

26.3 Jury Trial Waiver. If for any reason a Dispute proceeds in court rather than arbitration, you and Multify each waive any right to a jury trial.

26.4 Carve-Outs. Either party may bring an individual action in small-claims court for Disputes within that court's jurisdiction. Either party may also seek injunctive or equitable relief in court for actual or threatened infringement, misappropriation, or violation of intellectual-property or confidentiality rights.

26.5 Opt-Out. You may opt out of this arbitration agreement by sending an email to hello@superclaws.io with the subject line "Arbitration Opt-Out" within 30 days of first accepting these Terms. Your email must include your name, the email address associated with your account, and a clear statement that you wish to opt out. Opting out will not affect any other provision of these Terms.

26.6 Severability. If any portion of this Section 26 is found unenforceable, the remainder will continue in effect, except that if the class-action waiver is found unenforceable as to any claim or remedy, that claim or remedy will be severed and litigated in court while all others remain in arbitration.

27. Modifications to the Service and Terms

We may modify the Service or these Terms at any time. For material changes to these Terms, we will provide at least 14 days' notice by email to your registered address or by prominent notice within the Service before the changes take effect. Continued use of the Service after the effective date constitutes acceptance. If you do not agree, you must stop using the Service.

28. Beta and Experimental Features

From time to time, Multify may make beta, alpha, preview, or experimental features available. These features are provided "as is," may be modified or discontinued at any time, are not subject to any service-level commitment, and may be subject to additional terms presented at the time of access.

29. Notices

We may send notices to you by email to your registered address, by posting in the Service, or by any other reasonable method. Notices to Multify must be sent to hello@superclaws.io or to Multify Inc.'s registered address as published in our corporate filings. Notices are effective when received.

30. Assignment

You may not assign or transfer these Terms or any rights or obligations under them without Multify's prior written consent, and any attempted assignment in violation of this section is void. Multify may assign these Terms without restriction, including in connection with a merger, acquisition, financing, or sale of assets.

31. U.S. Government Users

The Service is a "commercial item," "commercial computer software," and "commercial computer software documentation" as those terms are used in 48 C.F.R. § 2.101 and § 12.212. Use by U.S. government end users is subject only to the rights set forth in these Terms.

32. Miscellaneous

These Terms, together with the Privacy Policy and any order forms, supplemental terms, or written agreements referencing them, are the entire agreement between you and Multify regarding the Service and supersede all prior or contemporaneous communications. If any provision is found unenforceable, the remaining provisions will remain in full force, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable. No waiver of any provision will be effective unless in writing. Headings are for convenience only.

33. Contact

If you have questions about these Terms, contact us at hello@superclaws.io or through our Contact page.

MULTIFY is a product of MULTIFY INC, a Delaware corporation.