Terms of Use

These Terms of Use ("Terms") form a binding agreement between you ("you" or "User") and Multify Inc., a Delaware corporation ("Multify," "we," "us," or "our"), governing your access to and use of Multify and any related websites, dashboards, APIs, agents, bots, and software (collectively, the "Service"). Multify is a product of Multify Inc. By accessing or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

If you are entering into these Terms on behalf of a company, team, or other organization, you represent that you have the authority to bind that entity, and "you" includes that entity.

1. Acceptance of Terms

By creating an account, subscribing to a plan, generating an API key, deploying or controlling an agent, installing or using the Multify browser extension, or otherwise accessing the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, including the binding arbitration agreement and class-action waiver in Section 27. If you do not agree, you may not use the Service.

2. Definitions

• Agent. An AI assistant instance ("OpenClaw") that you provision, configure, or control through Multify, including any bot tokens, scripts, files, or workspaces associated with that instance.
• Connected Account. Any third-party account, service, or integration (including via Composio) that you authorize the Service or your Agent to access on your behalf.
• Content. Any text, code, files, prompts, instructions, audio, image, video, or other material that you, your team members, or your Agent submit to, generate within, or transmit through the Service.
• Extension. The Multify browser extension, which is part of the Service. It lets you chat with Multify from your browser and, when you choose, direct content from a page or application you have open ("User-Directed Content") into a chat or request.
• Output. Content produced by an Agent in response to a prompt or instruction.
• Team. A group of users that share a billing relationship and may share access to one or more Agents under Multify team features.
• Team Owner / Team Member. The individual responsible for billing and administration of a Team (Owner) and any user invited to a Team (Member).
• Webhook. A user-configured callback URL that the Service or an Agent may POST data to in response to events.
• Third-Party Service. Any product, platform, model, infrastructure, or service operated by a party other than Multify that the Service relies on or that you connect to the Service.

3. Description of the Service

Multify provides an AI assistant and AI agents that you use through the Multify browser extension, the web app at app.multify.co, our desktop and mobile apps, text messaging (iMessage and SMS), Stash, and, where available, Telegram and a programmatic Team API. Agents are configured to follow your instructions and may, depending on configuration and the integrations you authorize:

• Generate text, code, summaries, plans, and other written or media outputs;
• Execute code, shell commands, and CLI tools within a managed agent environment;
• Read, write, modify, and delete files within their workspaces;
• Operate a remote browser environment (including via VNC) to navigate websites and interact with web applications;
• Send messages to you by text, in the apps, or on Telegram and, through Connected Accounts, send email or other communications on your behalf;
• Call third-party APIs, including Connected Accounts you authorize via Composio or similar integration brokers;
• POST data to Webhook URLs you configure;
• Be created, modified, paused, repaired, or destroyed programmatically through the Team API.

The Service includes the Multify browser extension. From the extension you can chat with Multify about the page you are on. When you click a control that says so, you can also direct content from a page or application you have open into a chat or request as User-Directed Content (as described in our Privacy Policy). The extension does not read that content until you direct it to. Directing content to the Service does not publish the content and does not save it to your Stash unless you save it there.

The Service also includes Pulse, an optional feature you turn on yourself. When it is on, Multify checks the email, calendar, and Slack accounts you have connected, on the schedule you choose, and shows you a short summary of what may need your attention. Pulse only reads and suggests. It does not send, delete, or change anything in those accounts. When you ask it to, it can write a draft reply in your Gmail in your usual tone for you to review; it never sends it. Its summaries are Outputs and can be wrong or miss things, so do not rely on Pulse as your only way of tracking important messages. How Pulse handles your data is described in our Privacy Policy.

The Service is provided on a best-effort basis. Multify does not guarantee uninterrupted availability, error-free operation, or any particular response time. Features may be added, modified, or removed at any time.

The free tier of the Service is supported by advertising. When you use the free, ad-supported tier, we may display advertising and sponsored content within the experience, and we may use information associated with your account and your activity — including a hashed, pseudonymized version of your email address, your IP address, your device and browser information, a session or conversation identifier, and the content of your recent messages and the Agent's responses in the current conversation — to select, deliver, cap the frequency of, personalize the relevance of, and measure the performance of that advertising. We do not use your messages to target advertising based on sensitive characteristics (such as race or ethnicity, religious or philosophical beliefs, health, sex life, or sexual orientation), and we do not send separately uploaded files, or email you attach from the Extension, to advertising providers. Message content is used for contextual matching within the Multify experience; we do not sell it, and we do not provide it to advertising providers so they can build cross-service profiles of you. We also report steps such as installing or signing up to the ad networks we advertise with, so they can measure our ads. How we use your information for advertising and ad measurement, and how to opt out, is described in the Privacy Policy.

Affiliate links. Some links in Outputs, such as links to Amazon.com, may carry a Multify affiliate or referral tag. If you buy something after following one, we may earn a commission at no extra cost to you. Nothing in an Output is an endorsement or a guarantee of any product, price, availability, or seller, and your purchase is between you and the seller.

Paid, ad-free subscribers. If you have an active paid subscription, your experience is ad-free: we do not serve you advertising and do not send your messages, prompts, or other content to advertising providers. Ad-free status is tied to an active subscription and applies at the Team level.

4. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding contract. By using the Service, you represent and warrant that:

• You meet the age and capacity requirements above;
• You are not located in, ordinarily resident in, or a national of any country or region subject to comprehensive U.S. sanctions or embargoes;
• You are not listed on the U.S. Treasury Department's Specially Designated Nationals (SDN) list or any equivalent restricted-party list;
• Your use of the Service does not violate any law, regulation, or third-party agreement;
• You have not previously had an account terminated by Multify for cause.

5. Accounts and Authentication

You must register for an account and provide accurate, current, and complete information. You are responsible for all activity that occurs under your account, including activity by Agents, API keys, or team members associated with your account, regardless of whether the activity was authorized by you. You must:

• Maintain the confidentiality of your credentials, API keys, bot tokens, SSH keys, and any other authentication material;
• Promptly notify us at [email protected] if you suspect unauthorized access to your account, an Agent, or a Connected Account;
• Not share your account or credentials with anyone other than authorized users.

6. Team Accounts and Roles

Multify supports team accounts with role-based access (such as Owner, Builder, and Member). If you are a Team Owner, you represent that you are authorized to bind the Team and any associated entity to these Terms. The Team Owner is responsible for:

• Selecting team members, assigning roles, and revoking access when appropriate;
• The actions and omissions of all Team Members, including their use of Agents, API keys, and Connected Accounts;
• Billing, subscription, and any fees incurred by the Team.

Each Team Member is also individually bound by these Terms.

7. Subscriptions, Trials, Billing, and Refunds

Multify is offered under subscription plans described on our pricing page. Some plans include a free trial. By providing payment information, you authorize us (and our payment processor, Stripe) to charge the applicable fees, including any taxes, at the start of each billing period and at the end of any trial period unless you cancel beforehand. All fees are stated in U.S. dollars and are non-refundable except as required by law. You are responsible for any taxes other than taxes on Multify's net income.

If a payment fails, we may suspend or terminate access to paid features. We may change pricing or plan structure at any time; for existing paid subscribers, we will provide at least 30 days' prior notice of any price increase that applies to the next billing period.

8. Invite Rewards

From time to time we may offer an optional invite-a-friend rewards program. Rewards, if any, are promotional Multify AI credit and/or a limited period without ads. They are not cash, are not transferable, have no residual value if your account is closed, and are not a discount against a paid subscription unless we say so in writing.

Qualification, caps, and anti-fraud checks apply. A referred friend typically must create a new account through your personal link, verify a phone number, and start at least one conversation with Multify over iMessage or SMS. We may use carrier lookup and similar checks to reject virtual or otherwise ineligible numbers. We may withhold, reverse, or refuse rewards if we believe the activity is abusive (including self-referral, automated signups, or virtual numbers).

We may change, suspend, or discontinue the rewards program at any time, for any reason, with or without notice — including changing reward amounts, qualification rules, or caps, or ending the program entirely. Nothing in the program changes these Terms or any paid-plan contract.

9. Cancellation

You may cancel your subscription at any time through your account settings or by contacting [email protected]. Cancellation takes effect at the end of the then-current billing period. You will retain access to paid features through the end of that period. Cancellation during a free trial results in no charge.

10. API Access and Programmatic Use

If you use the Team API, you are responsible for:

• Securing your API keys and bearer tokens; treat them as production credentials;
• Any action taken using your API keys, including by automated systems and integrations you build;
• Complying with rate limits and any documented usage policies;
• Validating any Webhook URL you configure, including its authenticity, accessibility, and security posture. Multify is not responsible for losses arising from server-side request forgery (SSRF), data exposure, or other harms caused by Webhook URLs you supply.

You may not resell, sublicense, or provide the Team API to third parties as a standalone service without our prior written consent.

11. Connected Accounts and Third-Party Services

The Service interoperates with Third-Party Services that we use to provide the Service or that you choose to connect. These include, without limitation: OpenRouter, FreeRouter, and Vercel AI Gateway (AI model routing) and the upstream model providers they route to (including, depending on routing, Anthropic, OpenAI, Google, xAI, Mistral, Moonshot AI, DeepSeek, and others); Photon, Twilio, and Telegram (messaging); Stripe (payment processing); Postmark and Loops (email); Render, Cloudflare, Bunny, Hetzner, OVH, and E2B (hosting, storage, agent servers, and sandboxes); Composio (Connected Account integrations); and Quiltt (bank connections). The current list of providers that process personal information is in the Privacy Policy.

By connecting a Third-Party Service or authorizing a Connected Account, you authorize Multify and your Agent to access, use, and exchange data with that service on your behalf. You are responsible for complying with each Third-Party Service's terms. Multify is not responsible for any Third-Party Service, including its availability, security, data handling, pricing, or any actions or omissions of its operators.

AI model providers. To answer a request, the Service sends your prompt, the relevant conversation, and any Content you include (such as page text, an email, a file, or an image) to one or more third-party AI model providers. Each provider processes that data under its own terms and privacy policy, which, depending on the model and provider, may allow it to log, retain, or review the data, or to use it to train or improve its models. Multify chooses providers in good faith but does not control, and does not guarantee, how any provider retains or uses data once it receives it. You agree that Multify is not responsible for any provider's retention, review, or training use of data you submit, and you should not submit information you are not comfortable having processed on those terms.

Third-party websites and content. The Service may fetch, summarize, or link to websites, documents, products, and other content that Multify does not own or control. Multify does not endorse and is not responsible for that content, its accuracy, or any transaction you enter into with a third party.

12. Agent Actions; User Responsibility for Output

Agents act based on the instructions you and your Team Members give them and the configurations you set. You are solely responsible for actions taken by your Agent, including:

• Messages, emails, posts, or other communications sent by the Agent;
• Code, shell commands, scripts, or programs the Agent executes, and the consequences thereof, including data loss, system damage, financial impact, or unintended downstream effects;
• Files the Agent creates, modifies, or deletes;
• Purchases, transactions, or commitments the Agent makes via Connected Accounts or web browsing;
• Content the Agent posts, publishes, or distributes;
• Any access to or use of third-party systems by the Agent;
• Any instruction to act on, transact in, or alter data in sensitive contexts you exposed to the Service — including email, messages, shopping carts and checkouts, financial or bank accounts, and other accounts you are signed into — and any resulting send, purchase, filing, disclosure, or loss.

You are responsible for monitoring your Agents and the actions they take. Multify does not pre-screen, moderate, or guarantee the appropriateness of Agent actions or Outputs. To the extent permitted by law, you accept all risks associated with autonomous and semi-autonomous Agent operation.

Untrusted content and prompt injection. Web pages, emails, documents, images, and other content that an Agent or the Extension reads can contain hidden or malicious instructions designed to make an AI system ignore you, reveal information, or take an action you did not intend ("prompt injection"). Multify uses safeguards, but no safeguard stops every such attack. You are responsible for limiting the accounts, permissions, and data you give the Service, for reviewing actions before you approve them, and for the consequences of any action taken after the Service reads untrusted content. To the maximum extent permitted by law, Multify is not liable for losses caused by prompt injection or by other content supplied by third parties.

Information about other people. If you give the Service information about other people (for example, contacts, email threads, or people you ask it to research), you are responsible for having the right to do so and for using the results lawfully, including privacy, anti-discrimination, consumer-reporting, and anti-spam laws. You may not use the Service to make eligibility decisions about a person for credit, employment, insurance, or housing.

The same responsibility covers the Extension. When you use it, you direct the Service to process User-Directed Content from your own browser environment, which may include sensitive contexts such as email, messages, shopping carts and checkouts, financial or bank statements, and other accounts you are signed into. You are solely responsible for what you choose to share, for keeping sensitive information out of the Service where appropriate, and for what you do with any Output produced from it, including a summary, research, analysis, or draft. You must read a draft before you send it, and you must verify an Output before you rely on it or act on it. Multify does not send, post, purchase, file, or transact for you through the Extension; it prepares drafts and analysis for your review, and only your own further action carries them out. Multify does not review the content you direct to it and does not guarantee that any Output is accurate, complete, current, or appropriate. To the maximum extent permitted by law, you assume all risk of using AI assistance in this environment and Multify is not responsible for any outcome, loss, or damage arising out of that use, including a message you send, a purchase or filing you make, a disclosure you cause, a decision you make, a deadline or message you miss (including any missed summary), or any other consequence of relying on an Output.

13. Acceptable Use

You agree that you will not, and will not allow any Team Member, Agent, or third party acting through your account to, use the Service to:

• Engage in or facilitate any unlawful activity, including fraud, money laundering, financial-market manipulation, sanctions violations, or violations of export-control laws;
• Harass, threaten, intimidate, stalk, dox, or otherwise harm any individual or group;
• Generate, distribute, or facilitate child sexual abuse material (CSAM) or any content that sexualizes minors;
• Create non-consensual intimate imagery, deepfakes, or impersonations of real individuals without lawful consent;
• Generate or distribute spam, robotexts, robocalls, phishing content, or other high-volume unsolicited messaging in violation of applicable law (including CAN-SPAM, TCPA, and equivalents);
• Engage in election interference, voter suppression, or coordinated inauthentic behavior;
• Develop, distribute, or deploy malware, exploits, ransomware, credential stealers, or instructions for attacks against systems you do not own or have authorization to test;
• Circumvent, remove, alter, deactivate, degrade, or thwart any technological measure or content protection of the Service or any Third-Party Service (including security, abuse-prevention, and content-safety measures and AI safety filters), or probe, scan, or test for vulnerabilities except through a program we expressly authorize;
• Use any robot, spider, crawler, scraper, or other automatic device, process, software, or query that intercepts, "mines," scrapes, extracts, or otherwise accesses the Service to monitor, extract, copy, or collect information, data, or Outputs, beyond what the Service expressly permits or except through the documented Team API as described in Section 10;
• Create, control, or operate more than one account, or share, sell, or transfer your account or access credentials to anyone, except through Multify's official Team features;
• Use a bot, script, macro, headless browser, or other automation to operate the consumer-facing Service outside its official interfaces. This restriction does not limit (a) the Agents that Multify provisions and that act on your instructions as described in Section 3, or (b) your use of the documented Team API as described in Section 10;
• Access model inference except through an official Multify product or the documented Team API; you may not call the underlying model-inference servers or endpoints directly or through scripts;
• Hide, spoof, or misrepresent your actual country or location — including by using a proxy, VPN, relay, or similar service — to circumvent Service availability, pricing, eligibility, or export-control and sanctions restrictions (see Sections 4 and 25);
• Duplicate, decompile, reverse engineer, disassemble, or decode the Service (including any underlying idea, algorithm, model, model weights, or system prompt), or attempt to do any of the same, unless applicable law prohibits these restrictions or we have given our prior written permission;
• Use the Service for benchmarking purposes, or to create or develop any competing product or service, or to improve or train any other AI model, tool, or technology; or use Outputs to train, distill, or fine-tune any AI model that competes with the Service;
• Resell, rent, lease, or sublicense the Service except as expressly permitted;
• Use the Service in safety-critical, life-critical, or high-risk environments, including aviation, medical devices, nuclear facilities, autonomous vehicle control, weapons systems, or critical infrastructure;
• Process protected health information subject to HIPAA, payment card data subject to PCI-DSS, government classified information, or other regulated data without a separate written agreement with Multify;
• Impersonate any person or entity, or misrepresent your affiliation;
• Violate any applicable law, regulation, or third-party right.

We may investigate suspected violations and take appropriate action, including suspending or terminating accounts, removing content, and cooperating with law enforcement.

14. AI Outputs Are Not Professional Advice

The Service uses large language models that can produce inaccurate, incomplete, biased, fabricated, or harmful Outputs. Outputs are not legal, medical, financial, tax, accounting, psychological, mental-health, safety-engineering, or other regulated professional advice. Outputs do not establish a professional, fiduciary, attorney-client, doctor-patient, or advisory relationship with Multify or any of its personnel, and they must not be treated as a substitute for qualified professional judgment. You must independently verify any Output before relying on it for any purpose, and you must not rely on the Service in life-or-death, emergency, or safety-critical situations. The same rule applies to Outputs produced from User-Directed Content, including drafts. A draft is a suggestion. You are responsible for reading it and for anything you send, post, purchase, file, disclose, or transact. If you are experiencing a medical or mental-health emergency, contact emergency services immediately.

15. AI Training and Service Improvement

Multify does not train AI models on your Content. We do not use your prompts, Agent conversations, files, Outputs, email, or other Content to train or fine-tune AI models, and we do not sell or license your Content to others for training, unless, before you use a specific model or feature, we clearly state that data submitted through that model or feature may be used for AI training. A general notice that data is collected, stored, or processed does not by itself permit these uses. If you are a paid, ad-free subscriber, we do not use your Content for AI training at all.

Third-party model providers are different. As described in Section 11, the AI model providers that process your requests do so under their own terms, which may allow them to retain data or use it to train their models. This Section limits what Multify does; it is not a promise about what those providers do.

Improving how Multify responds. We want Multify to give you the best possible experience, and much of that depends on the data you share with it. When we use data to improve the Service, we do it to tune how Multify responds to your requests: for example, remembering facts you ask it to remember, matching your writing tone, learning which messages matter to you, and using your reactions to replies and aggregated, de-identified metrics (such as counts, latency, and error rates) to improve prompts, model choices, and features. Apart from operating, securing, and billing for the Service, complying with law, and the ad-supported uses described in Section 3, we do not use your data for any other purpose. See our Privacy Policy for details.

16. Intellectual Property

As between you and Multify, Multify retains all right, title, and interest in and to the Service, including the Multify brand, software, dashboard, Team API, agent runtime, infrastructure, documentation, and any improvements or derivatives, except for rights expressly granted to you in these Terms.

Subject to your compliance with these Terms, Multify grants you a personal, non-assignable, non-sublicensable, non-transferable, and non-exclusive right to access and use the Service solely as permitted by these Terms. You may not download, modify, copy, distribute, transmit, display, reproduce, publish, license, create derivative works from, or offer for sale any part of the Service, except as expressly permitted in these Terms. If you breach any provision of these Terms, all rights granted to you under these Terms terminate automatically, without notice, in addition to any other rights or remedies available to Multify.

You agree that any breach of Sections 13 or 16 will cause irreparable injury to Multify for which monetary damages would not be an adequate remedy, and that Multify will be entitled to seek injunctive or other equitable relief, in addition to any other remedies available at law or in equity, without the necessity of posting a bond or other security or proving damages.

You retain all rights you have in the Content you submit. You grant Multify a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, transmit, display, modify, and process your Content solely as necessary to (a) provide and improve the Service to you, (b) enforce these Terms, and (c) comply with law. This license terminates when you delete the Content, except as needed for backups, security, fraud-prevention, and legal-retention purposes.

Outputs are provided "as generated." Because AI systems are trained on large datasets, Outputs may resemble or coincide with existing third-party material. Multify makes no representation or warranty that Outputs are non-infringing, original, or fit for any particular purpose. You are solely responsible for reviewing Outputs and clearing rights before publishing, distributing, or relying on them. Outputs are not unique: the Service may give other users the same or similar Outputs, and those Outputs are not yours.

Content you make public. If you make Content public or shareable (for example, a public Stash item or profile, a private link you send to someone, a shared page, or a published website), anyone who can reach it may view, copy, and redistribute it. You are responsible for what you publish and for having the rights to publish it, and Multify is not responsible for what others do with Content you make available.

17. Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant Multify an irrevocable, worldwide, royalty-free, perpetual license to use them for any purpose without obligation to you.

18. DMCA / Copyright Complaints

Multify respects intellectual property rights. If you believe Content on the Service infringes your copyright, please send a notice that complies with the Digital Millennium Copyright Act (17 U.S.C. § 512) to [email protected] with the subject line "DMCA Notice," including: (a) your physical or electronic signature; (b) identification of the copyrighted work; (c) identification of the allegedly infringing material and its location; (d) your contact information; (e) a statement of good-faith belief that the use is not authorized; and (f) a statement under penalty of perjury that the information is accurate and that you are authorized to act. We may remove or disable access to allegedly infringing content and may terminate the accounts of repeat infringers.

19. Confidentiality

If you receive non-public information from Multify designated as confidential or that a reasonable person would understand to be confidential (including the Service's non-public features, negotiated pricing, security measures, and roadmap information), you will use it only for purposes of using the Service and will protect it with at least the same care as your own confidential information of similar sensitivity (and in no event less than reasonable care). Multify will treat your non-public Content as confidential, subject to the licenses granted in these Terms and the Privacy Policy.

20. Indemnification

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless Multify, its affiliates, and their respective officers, directors, employees, contractors, and agents from and against any claim, demand, action, loss, liability, damage, cost, or expense (including reasonable attorneys' fees) arising out of or relating to:

• Your Content, prompts, instructions, or Outputs generated at your direction;
• Actions taken by your Agent, Team Members, or anyone using your account or API keys;
• Your use of any Connected Account or Third-Party Service;
• Your breach of these Terms or any law;
• Your infringement or alleged infringement of any third-party intellectual-property, privacy, publicity, or other right;
• Any Webhook URL you supply, including SSRF or data-exposure claims arising from it;
• Your use of the Extension, including User-Directed Content you submit through it and any message, email, post, purchase, filing, disclosure, decision, or other action you or any recipient of an Output takes based on that use.

Multify will provide reasonable notice of any claim. You will (a) defend Multify against the claim at your expense with counsel reasonably acceptable to Multify, (b) keep Multify informed and cooperate reasonably, and (c) not settle any claim that imposes any obligation or admission on Multify, or that does not include a full release of Multify, without Multify's prior written consent. Multify may assume control of the defense with counsel of its choice at its own expense, in which case you will cooperate at your expense.

21. Use at Your Own Risk; Disclaimer of Warranties

You use the Service at your own risk. AI is a new and imperfect technology. Outputs can be wrong, incomplete, out of date, or inappropriate even when they sound confident, and an Agent can misread an instruction or a page. You are responsible for deciding whether the Service is suitable for your purpose, for what you share with it, for checking its Outputs, and for every decision you make and action you take with its help. You are also responsible for keeping your own copies of anything important: the Service is not a backup system, and Content can be lost, deleted, or become unavailable.

This disclaimer covers the Extension. Multify does not warrant any Output the Extension helps produce, including a summary of, analysis of, or draft based on User-Directed Content. You are responsible for reviewing that Output before you rely on it or act on it, including before you send, post, purchase, file, disclose, or transact.

THE SERVICE, INCLUDING THE EXTENSION, ALL AGENTS, OUTPUTS, AND THIRD-PARTY SERVICES ACCESSED THROUGH IT, IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITH ALL FAULTS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, Multify DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, TITLE, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. Multify DOES NOT WARRANT THAT THE SERVICE OR ANY OUTPUT WILL BE UNINTERRUPTED, ERROR-FREE, ACCURATE, COMPLETE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT IT WILL MEET YOUR REQUIREMENTS. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

22. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• IN NO EVENT WILL Multify OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, USE, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• Multify'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS ($100) OR (B) THE TOTAL FEES YOU PAID TO Multify FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

These limits cover the Extension. They cover chats you start from it and Outputs produced from User-Directed Content. To the maximum extent permitted by law, Multify is not responsible for outcomes or damages arising from that use, including a message you send, a decision you make, or a loss that follows from relying on a summary, draft, or other Output.

These limitations apply regardless of the legal theory (contract, tort, strict liability, statute, or otherwise) and even if a remedy fails of its essential purpose, and even if Multify was advised of the possibility of the relevant loss. Without limiting the foregoing, Multify is not liable for loss of or unauthorized access to Content, for missed, delayed, or inaccurate summaries, drafts, or alerts (including missed messages or deadlines), for actions taken by you, your Team, or any third party based on Outputs, for prompt injection or other content supplied by third parties, or for any Third-Party Service's handling of data, including an AI model provider's retention or training use of data you submitted. To the maximum extent permitted by law, you waive and release Multify from any claim arising out of your use of the Service, and you covenant not to sue on any waived claim. If you are a California resident, you waive California Civil Code § 1542, which says: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party." You waive any similar law of any other jurisdiction to the same extent. If you are dissatisfied with the Service, your sole and exclusive remedy is to stop using it. These limits do not restrict liability that cannot be limited under applicable law (such as liability for fraud, or for gross negligence or willful misconduct where the law does not allow it to be limited), and nothing here limits your rights under laws that do not permit the relevant limitation or waiver.

The limitations in this Section and the disclaimers in Section 21 are an essential part of the bargain between you and Multify. Multify offers the Service, including its free tier, in reliance on them.

23. Force Majeure

Multify will not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including AI provider outages, internet or network failures, denial-of-service attacks, hosting or cloud-infrastructure failures, government action, war, terrorism, civil disturbance, labor action, fire, flood, earthquake, pandemic, or epidemic.

24. Term, Termination, and Suspension

These Terms remain in effect while you use the Service. You may terminate at any time by closing your account. Multify may suspend or terminate your access at any time, with or without notice, for any reason, including: suspected violation of these Terms; risk to the Service, other users, or third parties; non-payment; legal demand; or business reasons. We may also suspend immediately to address security, abuse, or legal risk. Upon termination, your right to use the Service ends. If you delete your account yourself, deletion takes effect right away and is permanent: we delete your account and its Content, including your chat history, from our active systems as described in the Privacy Policy, and it cannot be recovered, so export anything you want to keep first. If we terminate your account, we will provide a reasonable window (typically 30 days) to export your Content where feasible, after which we will delete or de-identify Content in accordance with our retention policy and applicable law. Sections that by their nature should survive (including Sections 11–23, 25–28 including the arbitration agreement, and 30–34) will survive termination.

25. Export Controls and Sanctions

The Service may be subject to U.S. export-control and sanctions laws. You represent that you are not located in, organized under the laws of, or ordinarily resident in any country or region subject to comprehensive U.S. embargo, and that you are not on any restricted-party list. You will not export, re-export, or transfer the Service in violation of applicable export-control or sanctions laws.

26. Governing Law and Venue

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. Subject to the binding arbitration agreement in Section 27, the state and federal courts located in Delaware will have exclusive jurisdiction over any dispute not subject to arbitration, and you consent to the personal jurisdiction of those courts.

Time limit for claims. To the maximum extent permitted by law, any claim or Dispute arising out of or relating to these Terms or the Service must be filed within one (1) year after the facts giving rise to it occurred; otherwise it is permanently barred.

27. Binding Arbitration; Class Action Waiver; Jury Trial Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND Multify TO RESOLVE DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION AND LIMITS THE WAY YOU CAN SEEK RELIEF. IT ALSO WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.

27.1 Informal Dispute Resolution First. Before starting an arbitration or court case, the party with the Dispute must send the other a written notice describing it and the relief sought: to Multify at [email protected] with the subject line "Dispute Notice," or to you at the email address on your account. For 60 days after the notice is received, the parties will try in good faith to resolve the Dispute informally, including, if either party asks, by a phone or video call in which you take part personally (with your lawyer if you have one). Neither party may start an arbitration or court case until that period ends, and any limitations period is paused while it runs. This step is a condition of starting an arbitration, and an arbitrator or court may enforce it.

27.2 Agreement to Arbitrate. You and Multify agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (a "Dispute") will be resolved by binding individual arbitration administered by JAMS for consumer claims under its Streamlined Arbitration Rules and Procedures, or by the American Arbitration Association under its Commercial Arbitration Rules for business claims. The arbitration will be governed by the Federal Arbitration Act. The seat of arbitration is Delaware; for individual consumer claims under $25,000, the arbitration may be conducted by telephone, videoconference, or on the basis of written submissions at Multify's option, and Multify will pay the arbitration fees beyond what you would pay to file in court.

27.3 Class Action Waiver. Disputes will be resolved on an individual basis only. You and Multify waive any right to bring or participate in any class, collective, consolidated, or representative action. The arbitrator may not consolidate claims or preside over any class or representative proceeding.

27.4 Jury Trial Waiver. If for any reason a Dispute proceeds in court rather than arbitration, you and Multify each waive any right to a jury trial.

27.5 Carve-Outs. Either party may bring an individual action in small-claims court for Disputes within that court's jurisdiction. Either party may also seek injunctive or equitable relief in court for actual or threatened infringement, misappropriation, or violation of intellectual-property or confidentiality rights.

27.6 Mass Filings. If 25 or more similar Disputes are brought against Multify by or with the help of the same or coordinated counsel or organizations, they will be administered in batches of up to 50 claimants each (where JAMS is the administrator, under its Mass Arbitration Procedures and Guidelines), with one arbitrator per batch, unless the parties agree otherwise. Filing fees for a case will not be due until it is assigned to a batch. A court will have authority to enforce this paragraph and, where necessary, to enjoin the mass filing or the collection of arbitration fees in violation of it.

27.7 Opt-Out. You may opt out of this arbitration agreement by sending an email to [email protected] with the subject line "Arbitration Opt-Out" within 30 days of first accepting these Terms. Your email must include your name, the email address associated with your account, and a clear statement that you wish to opt out. Opting out will not affect any other provision of these Terms.

27.8 Severability. If any portion of this Section 27 is found unenforceable, the remainder will continue in effect, except that if the class-action waiver is found unenforceable as to any claim or remedy, that claim or remedy will be severed and litigated in court while all others remain in arbitration.

28. Modifications to the Service and Terms

We may modify the Service or these Terms at any time. For material changes to these Terms, we will provide at least 14 days' notice by email to your registered address or by prominent notice within the Service before the changes take effect. Continued use of the Service after the effective date constitutes acceptance. If you do not agree, you must stop using the Service.

29. Beta and Experimental Features

From time to time, Multify may make beta, alpha, preview, or experimental features available. These features are provided "as is," may be modified or discontinued at any time, are not subject to any service-level commitment, and may be subject to additional terms presented at the time of access.

30. Notices

We may send notices to you by email to your registered address, by posting in the Service, or by any other reasonable method. Notices to Multify must be sent to [email protected] or to Multify Inc.'s registered address as published in our corporate filings. Notices are effective when received.

Electronic communications. You agree to receive agreements, notices, disclosures, and other communications from us electronically, and you agree that they satisfy any legal requirement that they be in writing.

Text messages. If you give us a mobile number or text Multify, you agree that Multify may send texts (iMessage or SMS) to that number, including automated texts. These include replies to you, sign-in and security codes, reminders and check-ins you set up (such as Pulse), account notices, and occasional messages about using Multify. Message frequency varies. Message and data rates may apply. Reply STOP to stop texts, or HELP for help. Agreeing to receive texts is not a condition of any purchase. You confirm that the number is yours, and you will tell us if you stop using it.

31. Assignment

You may not assign or transfer these Terms or any rights or obligations under them without Multify's prior written consent, and any attempted assignment in violation of this section is void. Multify may assign these Terms without restriction, including in connection with a merger, acquisition, financing, or sale of assets.

32. U.S. Government Users

The Service is a "commercial item," "commercial computer software," and "commercial computer software documentation" as those terms are used in 48 C.F.R. § 2.101 and § 12.212. Use by U.S. government end users is subject only to the rights set forth in these Terms.

33. Miscellaneous

These Terms, together with the Privacy Policy and any order forms, supplemental terms, or written agreements referencing them, are the entire agreement between you and Multify regarding the Service and supersede all prior or contemporaneous communications. If any provision is found unenforceable, the remaining provisions will remain in full force, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable. No waiver of any provision will be effective unless in writing. Headings are for convenience only.

34. Contact

If you have questions about these Terms, contact us at [email protected] or through our Contact page.

Multify is a product of Multify Inc, a Delaware corporation.